Two languages power the support workflow
A web app synchronises the product catalogue between France and the United Kingdom.
The project
The team designed Oxhoo's web support platform for its retail resellers in France and the United Kingdom. The tool was required to coordinate technical workflows across five different user profiles and manage two distinct language markets. The studio developed a web application linking the product catalog to twenty-five automated transactional email templates. The portal provides ticket management and automatically duplicates product sheets to the UK version.
- Web App
- Platform
- Software / web dev
The challenge
It was necessary to organize smooth workflows among technicians, sales representatives, and external partners. The challenge lay in accommodating very different use cases within the same tool, while incorporating the specifics of the British market.
Our approach
We developed a web app dedicated to support and orders. It segments access according to five distinct profiles, from administrator to reseller sub-families, featuring automated account validation. The platform brings together a support ticketing module, a bilingual catalog with reference duplication into English, and twenty-five transactional email templates to orchestrate communications.
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