Two languages power the support workflow
A web app synchronises the product catalogue between France and the United Kingdom.
The project
A technical support web app centralizes after-sales support for the retail manufacturer Oxhoo across France and the United Kingdom. Resellers and workshop technicians previously had to handle breakdowns without a shared tool between the two countries. The web portal manages warranty returns and on-site service requests. The interface integrates 25 transactional email templates and 5 access roles to coordinate teams. Product listings from the French catalog duplicate directly to the UK version.
The challenge
Oxhoo's international expansion required structuring support across two markets simultaneously. Exchanges between internal teams, field technicians, and the reseller network lacked a shared framework. The challenge was to streamline the processing of technical requests and warranty hardware returns without multiplying tools or complicating processes.
The approach
We developed a platform organized around five secure user roles. It integrates a bilingual catalog with automated duplication of product sheets between France and the United Kingdom. The module manages support, warranty returns, and on-site interventions. Following validation on an interactive prototype, we deployed 25 transactional email templates.
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