twenty-five automated email templates
A multilingual web app manages twenty-five email templates for the UK market.
The project
The team developed the technical support web platform dedicated to Oxhoo and its retail reseller network. The tool was required to manage five distinct user profiles and segment reseller accounts into three specific categories. Built with Symfony, the web app centralizes automated email invitations and the collaborative processing of support requests. The portal operates in French and English, featuring automatic language detection at the root level. The team duplicated the product catalog to extend the service to UK resellers.
- Web App
- Platform
The challenge
The challenge: to build a platform capable of structuring exchanges without hindering partner activity. Technical request handling had to be professionalized and internal teams reconciled with resellers, all while absorbing the deployment into the UK market.
Our approach
We developed a web app to manage all technical flows. The tool incorporates access management divided into five distinct roles, from administrators to resellers segmented into three profiles. We designed a registration and account validation workflow with automated email invitations. The support module centralizes assistance requests, linked with a bilingual product catalog featuring automatic language detection.
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