Structuring professional client management
A custom application ensures reliable and centralized B2B client management, covering identities and offers.
The challenge
Nespresso needed a centralized platform to structure the management of its B2B customers (MIC and MC entities). The main challenge is to facilitate the work of the sales teams by managing pricing specificities, special cases, and B2B/B2C categorization via the Ecapi system.
Our approach
Development of identity, billing, and offer management modules (MIC/MC). Implementation of a search system and global views for lists and reference prices. Integration of a Design System including dynamic lists with creation, and implementation of specific business rules.
The project
Commissioned by the Magnetism agency for Nespresso, the creation of the B2B Customer Management (BCM) application aimed to centralize and structure the management processes for the brand's professional clients. The major technical challenge involved ensuring the reliability of data from the proprietary Ecapi system in order to apply complex business rules related to pricing and special cases. To address this, the team developed a custom interface based on a dedicated Design System in HTML and JavaScript. The delivered solution integrates advanced management modules equipped with search, editing, and drag-and-drop functionalities, enabling the factual administration of identities, offers, reference prices, and billing flows.
- Platform
- Maintenance
- Web App
- Integration
- Software / web dev
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